Customer Service Representative/Administrative Assistant
Cooper Printing Inc Cooper Printing Inc Lancaster, PA Lancaster, PA Full-time Full-time $18 - $23 an hour $18 - $23 an hour 5 days ago 5 days ago 5 days ago Customer Service/Administrative Assistant Cooper Printing is a small business in Lancaster County that specializes in offset & digital printing, mailing, custom decorated apparel, promotional products and signage.
We serve individuals and businesses of all sizes in the Lancaster County area and beyond.
David Cooper started the business in 1988.
Over the years we have grown and added services and equipment to keep up with the changing demand from our customers.
In 2014, longtime employees Ryan and Heather Shaubach purchased the business from Mr.
Cooper, and have continued to be committed to service and value for our customers and care for the employees.
In 2017 Cooper Printing began to offer promotional products, apparel, and signage, in addition to printing.
We have seen strong and steady growth in these areas, which have become a key part of our business.
In 2022 we acquired a local screen printing and embroidery business; with this acquisition we brought screen printing and embroidery in-house.
This has been an exciting move that has allowed us to learn and grow as a company, while providing more services to our customers.
We have about 15 employees, strive to have a good work environment, and enjoy the benefits of being part of a small company.
Role:
This role is responsible for working with existing customers and new prospects to place orders, provide estimates, answer questions and other related tasks.
Follow through is important as the position requires oversight of orders from beginning until they move into production.
This individual will work closely with other departments and outside vendors to facilitate these requests in accordance with customer expectations and deadlines.
As the first point of contact in the company, this person is valuable to make good impressions and assist in generating sales through their interactions with customers and new contacts by building relationships.
In many ways this position incorporates aspects of an inside sales position.
In addition to working with house accounts and new customers, the position is responsible for assisting other sales staff and management with clerical duties and other functions.
This position will be involved with all aspects of our services, including printing, mailing, graphic design, custom decorated apparel, promotional products, and signage.
Once established in the position the individual has the opportunity to establish new systems and improve old systems for efficiency and growth.
This is a Full-Time Position; the hours are Monday - Friday 9:
00am to 5:
00pm.
Responsibilities include:
- Answer main customer service phone line - Manage and respond to emails in an accurate, timely, and professional manner (i.
e.
estimates, orders, proof approvals, scheduling inquiries, etc.
) - Assist walk-in customers with orders, pick ups, questions, payments etc.
- Follow up on customer leads and estimates - Look up previous records, prepare proposals, create work orders for house accounts, and other clerical duties.
The position will also assist other sales staff and departments in the same manner - Contact vendors to obtain information & pricing, place orders, approve proofs, make payments, confirm deliveries, etc.
- Place online orders for blank apparel, outside printing, promotional products, etc.
- Review proofs of designed jobs for accuracy prior to sending them for customer approval - Check-in product deliveries from vendors including blank apparel and printed material, with an eye for quality control - Additional administrative, clerical, and light production responsibilities as needed Experience and
Qualifications:
- Experience in printing, custom apparel, promotional items or a related field is preferred - Experience in customer service or sales is required - Able to manage and respond to emails in a professional, accurate, and detailed manner - Able to type accurately and efficiently - Experience working with computers in an office setting - Good time management - Attention to detail - Able to work within deadlines - Able to take responsibility, work independently, and stay on task, even with interruptions and distractions The right applicant will be friendly, outgoing, polite, and patient with a positive attitude and have a professional appearance.
Additionally, it is important that they work well in a setting with others and enjoy being part of a team.
They should have a desire for growth and increased responsibility within the company and an eagerness to see the company grow.
The position offers a lot of variety; flexibility is a must.
You may sometimes be asked to jump in and help out in other departments in the company.
Benefits:
Cooper Printing is a small, family owned business that values its employees.
We offer paid vacation, personal days, paid holidays, health stipend/health insurance, and a retirement plan.
The position will receive branded company apparel to wear in the office.
The position will pay $18.
00 per hour and up, based on experience.
Please send resumes and cover letters to the attention of Ryan Shaubach.
Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Health insurance Paid time off Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We serve individuals and businesses of all sizes in the Lancaster County area and beyond.
David Cooper started the business in 1988.
Over the years we have grown and added services and equipment to keep up with the changing demand from our customers.
In 2014, longtime employees Ryan and Heather Shaubach purchased the business from Mr.
Cooper, and have continued to be committed to service and value for our customers and care for the employees.
In 2017 Cooper Printing began to offer promotional products, apparel, and signage, in addition to printing.
We have seen strong and steady growth in these areas, which have become a key part of our business.
In 2022 we acquired a local screen printing and embroidery business; with this acquisition we brought screen printing and embroidery in-house.
This has been an exciting move that has allowed us to learn and grow as a company, while providing more services to our customers.
We have about 15 employees, strive to have a good work environment, and enjoy the benefits of being part of a small company.
Role:
This role is responsible for working with existing customers and new prospects to place orders, provide estimates, answer questions and other related tasks.
Follow through is important as the position requires oversight of orders from beginning until they move into production.
This individual will work closely with other departments and outside vendors to facilitate these requests in accordance with customer expectations and deadlines.
As the first point of contact in the company, this person is valuable to make good impressions and assist in generating sales through their interactions with customers and new contacts by building relationships.
In many ways this position incorporates aspects of an inside sales position.
In addition to working with house accounts and new customers, the position is responsible for assisting other sales staff and management with clerical duties and other functions.
This position will be involved with all aspects of our services, including printing, mailing, graphic design, custom decorated apparel, promotional products, and signage.
Once established in the position the individual has the opportunity to establish new systems and improve old systems for efficiency and growth.
This is a Full-Time Position; the hours are Monday - Friday 9:
00am to 5:
00pm.
Responsibilities include:
- Answer main customer service phone line - Manage and respond to emails in an accurate, timely, and professional manner (i.
e.
estimates, orders, proof approvals, scheduling inquiries, etc.
) - Assist walk-in customers with orders, pick ups, questions, payments etc.
- Follow up on customer leads and estimates - Look up previous records, prepare proposals, create work orders for house accounts, and other clerical duties.
The position will also assist other sales staff and departments in the same manner - Contact vendors to obtain information & pricing, place orders, approve proofs, make payments, confirm deliveries, etc.
- Place online orders for blank apparel, outside printing, promotional products, etc.
- Review proofs of designed jobs for accuracy prior to sending them for customer approval - Check-in product deliveries from vendors including blank apparel and printed material, with an eye for quality control - Additional administrative, clerical, and light production responsibilities as needed Experience and
Qualifications:
- Experience in printing, custom apparel, promotional items or a related field is preferred - Experience in customer service or sales is required - Able to manage and respond to emails in a professional, accurate, and detailed manner - Able to type accurately and efficiently - Experience working with computers in an office setting - Good time management - Attention to detail - Able to work within deadlines - Able to take responsibility, work independently, and stay on task, even with interruptions and distractions The right applicant will be friendly, outgoing, polite, and patient with a positive attitude and have a professional appearance.
Additionally, it is important that they work well in a setting with others and enjoy being part of a team.
They should have a desire for growth and increased responsibility within the company and an eagerness to see the company grow.
The position offers a lot of variety; flexibility is a must.
You may sometimes be asked to jump in and help out in other departments in the company.
Benefits:
Cooper Printing is a small, family owned business that values its employees.
We offer paid vacation, personal days, paid holidays, health stipend/health insurance, and a retirement plan.
The position will receive branded company apparel to wear in the office.
The position will pay $18.
00 per hour and up, based on experience.
Please send resumes and cover letters to the attention of Ryan Shaubach.
Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Health insurance Paid time off Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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